Your Data, Your Rights
uujl Privacy Policy
At uujl, we take the privacy of every Filipino player seriously. This policy explains what personal data we collect, how we use it, and the rights you have over your information when you use our platform.
What We Collect
Information We Gather From You
When you register and use the uujl platform, we collect certain personal data to provide you with a safe, smooth, and personalised gaming experience in the Philippines.
Account Information
When you create your uujl account, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure you meet the minimum age requirement of 21 years. We also collect your chosen username and a securely hashed version of your password — we never store your password in plain text. Your account details allow us to personalise your experience and communicate important updates about your account. You may update most of this information at any time through your account settings.
Payment Data
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment channel, transaction reference numbers, and partial account identifiers where required by the payment provider. We do not store full card numbers or complete e-wallet credentials on our servers — all sensitive payment data is handled by our certified payment partners. Transaction records are retained for regulatory compliance and to assist with any payment disputes you may raise. We use this data solely to process your transactions and to detect any unusual or potentially fraudulent activity on your account.
Usage and Device Data
We automatically collect certain technical data when you access the uujl platform, including your IP address, browser type, operating system, device model, and session timestamps. This data helps us maintain platform security, diagnose technical issues, and improve the overall performance of our mobile and desktop experience. We also record your in-platform activity such as games played, bets placed, and pages visited, which allows us to detect irregular patterns and protect the integrity of the platform. This information is never used to build advertising profiles or sold to third-party marketers. Aggregated, anonymised usage data may be used internally to improve our product and service offerings for Filipino players.
Verification Documents
As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents such as a Philippine passport, driver's licence, or national ID. These documents are used solely to verify your identity, confirm your age, and comply with applicable anti-money laundering regulations in the Philippines. Uploaded documents are stored securely and access is restricted to authorised compliance personnel only. We retain verification documents for the period required by law and delete them securely once that retention period has passed. If you have questions about the KYC process, our support team is available to assist you.
Support Communications
When you contact our support team via email or any in-platform messaging channel, we retain records of those communications to help resolve your query and to improve our service quality. This includes the content of your messages, the date and time of contact, and any attachments you provide. Support records are accessible only to authorised staff and are not shared with third parties except where required to resolve a technical or payment issue involving a service partner. We may use anonymised support data to identify common issues and improve our help resources, including the FAQ page. You may request a copy of your support history at any time by contacting us directly.
Preferences and Settings
We store your in-platform preferences such as language settings, notification preferences, responsible gaming limits you have set, and any self-exclusion elections you have made. These settings are tied to your account and are used exclusively to deliver the experience you have configured. Responsible gaming preferences — including deposit limits and session reminders — are treated with the highest level of care and are never overridden without your explicit instruction. We also retain a log of changes to your account settings so that we can assist you if a setting is changed without your knowledge. Your preferences data is not used for any marketing or profiling purpose.
How We Use It
Why We Process Your Data
Every piece of data we collect has a specific, lawful purpose. uujl processes your personal information only where we have a valid legal basis to do so — whether that is the performance of your account contract, compliance with Philippine regulations, or our legitimate interest in keeping the platform secure and fair for all players.
We do not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the uujl ecosystem and its trusted service partners.
Platform Operations
We use your data to operate your account, process transactions in Philippine pesos, deliver the games and betting markets you access, and send you essential account notifications such as deposit confirmations and security alerts. Without this processing, we cannot provide the core service you signed up for.
Security and Fraud Prevention
Your usage and device data helps us identify suspicious login attempts, detect unusual betting patterns, and protect your account from unauthorised access. We monitor platform activity in real time to maintain a safe environment for all Filipino players and to comply with our obligations under applicable gaming regulations.
Legal and Regulatory Compliance
As a licensed gaming platform serving the Philippines market, we are required to retain certain records for regulatory, tax, and anti-money laundering compliance purposes. This includes transaction histories, identity verification records, and account activity logs. We retain this data only for as long as required by applicable law and delete it securely once the retention period expires.
Responsible Gaming
We use your gaming activity data to monitor for signs of problem gambling and to enforce any limits or exclusions you have set. This processing is carried out in your interest and in accordance with our responsible gaming obligations. If our systems detect patterns that suggest a player may need support, we may reach out proactively with information about available tools and resources.
Your Rights
Control Over Your Personal Data
As a player based in the Philippines, you have clear rights over the personal data we hold about you. Here is a summary of what you can request at any time.
Access
You may request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
Correction
If any of your personal data is inaccurate or out of date, you have the right to request that we correct it. You can update most details directly in your account settings.
Deletion
You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that some data must be kept for regulatory compliance even after account closure.
Objection
You have the right to object to certain types of processing, including any processing based on our legitimate interests. We will review your objection and respond promptly.
How to Exercise Your Rights
To submit a data request, contact our privacy team at [email protected] with your registered email address and a description of your request. We aim to respond to all data rights requests within 30 days. For questions about how we handle your data, you can also visit our FAQ page or review our Terms and Conditions. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such concerns seriously and will cooperate fully with any regulatory inquiry.
Ready to Play?
Your Privacy Is Protected at uujl
Now that you know how we handle your data, you can play with confidence. Create your free account today and enjoy sports betting, live casino, and the full game lobby — all in Philippine pesos.